Terms of Service for Individual or Team Coaching

Prior to establishing a partnership to deliver professional services, all clients are required to thoroughly review and consent to the terms outlined in this agreement by Aptitude Leadership Coaching. The terms of this agreement remain applicable throughout the coaching relationship, as determined by the duration of the purchased coaching package. Henceforth, Aptitude Leadership Coaching will be referred to as the Company.

DESCRIPTION:

Coaching is a collaborative partnership between the Coach and the Client, which is not a legal business partnership. This partnership entails a reflective and innovative process with the goal of inspiring the client to maximize their personal and professional potential.

RESPONSIBILITIES:

The Coach commits to upholding the ethical standards established by the International Coach Federation (ICF). 

The Client agrees to communicate openly, be receptive to feedback and assistance, and allocate the necessary time and energy to actively participate in the program.

The Client acknowledges full responsibility for their progress and outcomes within the Program. Aptitude Leadership Coaching makes no verbal or written representations, warranties, or guarantees. The Client recognizes that results may vary significantly among individuals due to the program's nature and scope.

The Client is accountable for their physical, mental, and emotional well-being, as well as their decisions, choices, actions, and results. Consequently, the Client agrees that the Coach is not liable for any actions or inactions, or for any direct or indirect consequences resulting from the services provided. It is understood that coaching is not a substitute for therapy, and if needed, the Client will seek professional guidance.

The Client acknowledges that coaching is not a replacement for advice from qualified professionals in legal, mental health, medical, or other fields. If the Client is under the care of a mental health professional, the Coach recommends informing the provider.

The Client comprehends that the Coach is not obligated to secure employment, business, or sales for the Client.

SERVICE LIMITS:

The parties agree to conduct coaching sessions through video or in-person meetings. Coach responses to client inquiries will adhere to a 48-hour standard for acknowledgment and reply. The Coach commits to delivering the products and services outlined in the specific package purchased.

SCHEDULE & FEES:

The entire coaching program fee can be paid upfront or divided into equal installments based on the agreed-upon coaching sessions. For installment payments, the amount is due before each coaching session. Payments are fully non-refundable once made, and the coaching start date is upon receipt of the first payment. It is the responsibility of the client to schedule all sessions within the time limits specified in their coaching package, commencing from the agreement's start date.

PAYMENT METHODS:

Payments can be made via credit, debit, automatic bank transfer, or check, with checks sent to the following address.

Aptitude Leadership Coaching

2702 Richwood Road

Durham NC, 27705

LATE PAYMENTS:

Late payments may impact scheduling, lead to service suspension, or be grounds for termination of this agreement.

SESSION GUIDELINES:

Calls/meetings are set for 60 minutes unless otherwise agreed upon. Debrief and other sessions may extend beyond 60 minutes at the Coach's discretion. All sessions start promptly, and coaching sessions will not exceed 60 minutes for client delays.

The scheduling of team or group workshops shall be mutually determined by the Coach and the Client and established in advance through mutual agreement as specified within the coaching agreement.

CONFIDENTIALITY:

The coaching relationship and any information shared by the Client are bound by confidentiality per the ICF Code of Ethics. The Coach agrees not to disclose Client information without written consent, except as required by law.  The Coach is committed to keeping all Client-related information confidential unless explicit written consent is provided by the Client or when within the context of Aptitude Leadership Coaching. In certain instances, the Coach may consult with other professionals for supervision, training, or consultation, ensuring the protection of Client confidentiality and personally identifying details. Information not considered confidential includes: (a) data the Coach already possessed before the Client shared it; (b) information publicly known or common in the Client's industry; (c) data obtained from a third party without breaching obligations to the Client; (d) information independently developed by the Coach without using or referencing the Client's confidential data; or (e) information the Coach is obligated to disclose by law.

NO TRANSFER OF INTELLECTUAL PROPERTY:

The content and materials provided in the program are designated for the client's personal use under a single-user license. The client is not permitted to utilize any of the company's intellectual property for business purposes. All intellectual property, including copyrighted program and course materials, remains the exclusive property of the company. The client is not granted any license to sell or distribute the company's materials, either explicitly or implicitly.

Upon purchasing the product, the client agrees to the following: (1) refrain from infringing on any copyright, patent, trademark, trade secret, or other intellectual property rights; (2) recognize that any Confidential Information shared by the company is confidential and proprietary, belonging solely to the company; (3) not disclose such information to others or use it beyond discussions with the company.

Furthermore, in the event of a violation or the likelihood of violating any agreements outlined in this paragraph, the company is entitled to injunctive relief to prevent such violations and safeguard against any resulting harm.

EARNINGS DISCLAIMER:

No assurance, representation, or promise is made regarding future opportunities, earnings, or income. Success is not guaranteed, and the Company is not responsible for the Client's actions.

MODIFICATION:

The Company reserves the right to modify the terms, with all changes posted on the website and communicated to purchasers.

CANCELLATION AND TERMINATION:

The Client is responsible for notifying the Coach 24 hours in advance of scheduled calls/meetings for any cancellation. The Coach may bill for missed meetings. Either party may terminate this agreement with two weeks' written notice.

LIMITED LIABILITY:

Unless explicitly stated in this agreement, the Coach does not provide any guarantees or warranties, either express or implied. Under no circumstances will the Coach be held liable to the Client for consequential or special damages. Regardless of any damages the Client may experience, the Coach's total liability in connection with this agreement, and the Client's sole remedy, will be restricted to the amount paid by the Client to the Coach for all services provided until the termination date.

DISPUTE RESOLUTION:

If a disagreement arises from this agreement and cannot be settled through mutual agreement, both the Client and Coach commit to engaging in good-faith mediation for a period of up to 30 days after providing notice. If the dispute remains unresolved, and legal action is pursued, the prevailing party is entitled to recover attorney's fees and court costs from the other party.

ENTIRE AGREEMENT:

This document represents the comprehensive agreement between the Coach and the Client, embodying a thorough understanding of the subject matter by both parties. It supersedes any prior written or oral representations. The terms of the Agreement cannot be changed, modified, or added to unless the changes are made in writing and signed by both the Coach and the Client.